Effective Date: July 24, 2026
At HASMUDAN, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Refund & Returns Policy below.
Returns
You may request a return within 30 days of receiving your order.
To be eligible for a return:
- The item must be unused, unworn, and in its original condition.
- The item must be returned in its original packaging.
- You must provide your order number or proof of purchase.
Non-Returnable Items
The following items cannot be returned or refunded:
- Personalized or custom-made products.
- Gift cards.
- Digital or downloadable products.
- Hygiene or personal care items that have been opened.
- Products damaged due to misuse or improper handling by the customer.
Damaged, Defective or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number.
- A brief description of the issue.
- Clear photos of the product and packaging.
We will review your request and arrange a replacement or refund where appropriate.
Refunds
Once your returned item has been been received and inspected, we will notify you by email of the approval or rejection of your refund.
If approved, your refund will be issued to your original payment method within 10–15 business days, depending on your payment provider.
Return Shipping
- If the return is due to our mistake (wrong, damaged, or defective item), we will cover the return shipping costs.
- If you are returning an item for any other reason, you are responsible for the return shipping costs unless otherwise agreed.
Order Cancellation
Orders may be cancelled only before they have been processed or dispatched.
Once an order has been shipped, it cannot be cancelled but may be eligible for return under this policy.
Contact Us
If you have any questions regarding refunds or returns, please contact us:
Email: accounts@hasmudan.com
We aim to respond to all enquiries within 1–2 business days.